Service Rota support
For help with your account, rotas, subscription or personal data, email rota@mediacorpglobal.com.
Signing in
Use the email address registered with Service Rota. Your Apple or Google account is used separately for store purchases. If you have forgotten your Service Rota password, select Forgot password on its sign-in screen.
Open the newest recovery email in the same browser where you requested it, choose a new password, and select Save password before signing in again. If you cannot complete password recovery, contact support.
Subscriptions and restoring purchases
In the mobile app, open Subscription to check access or restore a purchase. Restore purchases checks an existing subscription and does not buy another one. Use the same Service Rota account and store account used for the original purchase.
Manage renewal and cancellation through the store where you subscribed: Apple subscriptions or Google subscriptions.
What to include in a support request
Tell us your app version or build number, device type, and what happened. Include the wording of any error after removing personal information. Never send passwords, verification codes, payment-card details, purchase tokens or staff records.
Privacy and account deletion
Read the privacy notice and service terms for information about data, the trial and subscriptions.
For help accessing, correcting or deleting your information, contact the address above. We may need to verify your identity before acting on a request. See account-deletion information for the steps and the effect on subscriptions.