Delete your Service Rota account
You can request account deletion by emailing rota@mediacorpglobal.com from your registered email address. We may need to verify your identity before processing the request. Do not include your password or any staff records.
Before you request deletion
Export any rotas or other information you need to keep. Account deletion permanently removes the venue, rotas, staff information, uploaded logos and manager access associated with the account.
Deleting your account or uninstalling the app does not cancel an Apple or Google subscription or request a refund. Check store renewal separately in Apple subscriptions or Google subscriptions.
If you have a Windows or web subscription, account deletion cancels that subscription immediately without an automatic refund. The app confirms cancellation before erasing your account data. If that check fails, your data is preserved and you can retry or contact support. Uninstalling alone does not cancel web renewal.
Deletion from account settings
When available for your service, sign in and open Account settings. Read the deletion information, confirm with your current Service Rota password, and select Permanently delete my account. If you need help, contact support using the address above.
Deletion records
A minimal deletion record is retained to prevent old sessions from recreating the erased account and to complete an interrupted deletion safely. Store purchase records are handled separately by Apple or Google under their own policies. Contact support with questions about retained records or provider backups.
For web payments, a separate record retains the account and Stripe customer identifiers, cancelled subscription identifiers and status, and deletion timestamps for billing support and safe retries. It contains no email, rota or card information and currently has no automatic expiry. See the privacy notice or contact support about retained records.